B03, Best Practices to Increase Your Market Value Avoid Grievances and Spot and Handle Diversity Dynamics that Affect Mediation Negotiations by Rodney Romano, Theodore Deckert & Richard Wennet (2.1 CME Credits General)

The presentation will include a handout in outline form and will begin with an audience input session to gauge specific aspects of ADR on which the participants would like to focus. Discussion will continue by covering marketing, getting cases, developing creative openings and people skills, assessing participant needs and closing techniques. Additionally, the presentation will include an interactive exploration of how cultural issues (race, religion, gender, sexual orientation) affect the decision making process during negotiation.