B6 – The Language of Mediation and Conflict Resolution – Howard Marsee (1.5 CME Credits General)

$15.00$18.00

Language is an essential tool of conflict resolution. The mediator’s management of spoken interaction can promote dispute resolution or drive a subconscious wedge between the parties. Through example and audience participation, this workshop explores the areas of cultural metaphor and discourse analysis – as they relate to conflict resolution. The workshop is designed to increase sensitivity to the subtleties and complexities of spoken interaction and their sometimes unintended effect on conflict resolution.

 PowerPoint      Handout

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