D4 – Apology and Forgiveness as Tools for Resolving Disputes – George Knox (1.5 CME Credits General)

$15.00$18.00

One of the primary objectives of this presentation is to invite participants to explore the idea that the capacity to demonstrate and deliver an effective apology is a critical element within the dynamics of the mediation process. Understanding the art of apology is necessary in dispute resolution settings where stress and emotional stakes are high.

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